- Can I book over the phone?
We are a full-service online booking company. We offer customer service by email all year round, 7 days a week, and we strive to respond to each booking question or other inquiry within 12 to 24 hours, although occasionally it may take up to 36 hours for certain responses. We do not currently offer bookings via telephone, but you may contact our customer service support over the phone from 9am to 5pm from Monday to Friday.
- When will I receive a confirmation of booking my tour?
After you have placed your order, you will receive your travel voucher directly from the tour service provider within 48 hours. If you do not receive your confirmation within that time, please contact our Customer Service Team via email at email@example.com or call one of the telephone numbers provided on the website for assistance.
- Why have I not received a reply to my emails?
Some email providers mark general booking emails, such as those sent by Quisqueya Adventure B&D or our tour service providers, as “spam” and deliver them to your spam folder. Please check there for any replies. If you have your spam filter set on certain privacy settings, only emails from addresses that you have in your address list will go into your inbox. Any other emails – including replies from websites you have used for bookings – will go into your spam folder. Some email service providers automatically delete emails in your spam folder after a short time.
- Could I book a customized tour for myself and/or my group?
While Quisqueya Adventure B&D offers a wide range of attractive individual tours, we cannot arrange a private customized tour. If you or your group need something a bit different from what we have available online on our website, please contact a licensed local travel agent, or contact the Dominican Republic’s Ministry of Tourism for additional information.
- Can I get a discount for booking multiple tours?
Quisqueya Adventure B&D uses the services of many different tour providers throughout the Dominican Republic, and each one is independently owned and operated. We book separately with each individual tour provider. We cannot, therefore, offer discounts for multiple tour bookings.
- If I’m not sure what dates I’ll be traveling, can I book a tour and leave the date open?
All the tours booked through Quisqueya Adventure B&D require a specific booking date so that the tour operator can make plans for catering to the travelers on that tour. You can always change the date you selected at the time of booking so long as you make the change at least 48 hours before the scheduled tour departure time. We will try to accommodate your new date request but cannot guarantee availability, especially when close to the desired new departure date.
- Is there any limit on how far in advance I can book a tour?
All of the tours offered on Quisqueya Adventure B&D have pop-up calendars on their respective tour information pages. These calendars indicate how far in advance you can book a particular tour, usually six months. If the date you’d like to book the tour is outside of the applicable time range, please bookmark that tour information page and come back at a later date. If you are having trouble finding the necessary information for a particular tour, please our Customer Service Team via email at firstname.lastname@example.org for assistance.
- What languages are spoken on my tour?
Most of the tours on Quisqueya Adventure B&D are offered in both English and Spanish. Since the Dominican Republic is an international tourist destination, some tour guides may speak other languages as well. All tour guides are experienced in dealing with people from a wide range of countries and areas, so they will know how to make you comfortable and keep you informed throughout your tour.
- I’m traveling with a group, and I need to know if you cater to groups. Do you have a group discount program?
The travel services we offer through Quisqueya Adventure B&D are especially intended for individual travelers and small groups. We cannot guarantee that all travelers in a large group will be seated in the same area. You may contact us for further information on this topic.
- What if I’m not staying in a hotel? Do you pick up at private residences? If not, where should I go?
Most of the tour operators we book with do not pick up from private residences. You should provide the name of the nearest major hotel to where you are staying, and enter the information for that hotel as the pick-up location in your booking request.
- Do tours have different times of departure?
Most of the tours depart twice a day (morning and afternoon). The departure times are found on the tour’s information page. Your exact departure time will be confirmed after booking and will appear on your travel voucher for the tour. PLEASE NOTE: Departure times are subject to change by the actual tour operator, however, this is rare. If Quisqueya Adventure B&D becomes aware of a change in departure time, we will notify you.
- What hotels does this tour pick up from?
The list of available hotels for pick up varies depending on the tour and can be found once you click on the “Book Now” button on the tour information page. If you can’t find your hotel listed on the drop down menu this unfortunately means that pick up is not available from that hotel for that specific tour.