FREQUENTLY ASKED QUESTIONS (FAQs)

You may book any number of tours you like, but please be aware of your own limitations and allow yourself plenty of time to get from one activity to the next, traveling between drop-off locations and the next pick-up spot. And remember, not all tours are operated by the same provider, so you will need a voucher for each activity.

Quisqueya Adventure B&D uses the secured sockets layer (“SSL”) system via PayPal, which is supported by all popular browsers including Microsoft Internet Explorer. The SSL system encrypts personal information such as your address, telephone number and password or PIN number. Your credit or debit card information is available only to you and the credit card companies. Our system makes transactions over the Internet as secure as making purchases by telephone or facsimile machine.

Our booking process is totally automated and all transactions are 100% secure. If you receive an error message when trying to book, please verify that your credit card has not expired. You should also contact the issuer of the card to make sure that no applicable spending limit has been reached or that no other problem exists with the card itself. Or, of course, you could always try another card.

We are a full-service online booking company and we use a secure automated booking system, we can only accept bookings done online using a valid, authorized credit or debit card. We cannot process any other booking method.

Quisqueya Adventure B&D does not offer travel insurance or related products or services, but we strongly recommend that you purchase travel insurance. We recommend that you contact a licensed local travel agent or insurance company for information on such insurance.

You must print your voucher and present it to the tour operator at the beginning of your activity.

Voucher confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. Quisqueya Adventure B&D will do everything possible to secure a confirmation. Please contact us via email at info@triptopuntacana.com info if it has been well over 48 hours and you still haven’t received your voucher or any other communication from Quisqueya Adventure B&D.

Yes. Once we have confirmed your booking, the voucher you receive will contain a local telephone number for the tour provider in case you need to talk to a live person.

Not all members of your party will need to have photo ID to show before departure. As a precaution, the lead traveler for the booking will need to show a passport or other valid photo ID to redeem the tour voucher.

• If there is inclement weather where the excursion cannot take place, the tour will be rescheduled. If the rescheduling cannot be done, your money will be refunded.
• Receive a full refund if your plans change for any reason up to 48 hours prior to the departure of your tour. Cancellations must be made 48 hours in advance of the scheduled pick up time or there will be no refund. Tours are non-refundable for no show.
• Excursions can be rescheduled by contacting us with your date-change request and we’ll look after you at no extra cost (subject to availability!).
• For groups, the 20% down payment required to book services is refundable up to 30 days before the service takes place.

Changes to the booking will be made at the discretion of the tour operator and will depend on the nature of the requested changes. To request a change, please contact our Customer Service team via email at info@triptopuntacana.com with your current Quisqueya Adventure B&D order number and the specifics of your requested changes, and we will let you know if the changes are possible. Please use care when selecting and ordering your tour, as not all tour operators will accept changes once the activity is booked. Our Terms and Conditions contain change/amendment and cancellation penalties for changes or cancellations made within 72 hours of your scheduled tour departure time.

Please refer to the contract terms on your tour voucher and contact the tour provider directly for instructions. If you cannot contact the tour provider during business hours, please contact our Customer Care. We cannot guarantee that you can re-schedule your tour, as the tour may be fully booked. If you book more than one tour for the same day, please make sure you allow sufficient time between tours. Our Terms and Conditions contain cancellation penalties for changes made within 48 hours of your scheduled departure time.

Unless the weather directly affects the tour you have booked, all tours will operate as scheduled. If the tour is cancelled for bad weather or any other reason we will contact you to try to reschedule at your earliest convenience, if a later date for you to go on the tour cannot be arranged we will refund 100% of your money.

Unless you need to change the name or other important information of the lead traveler in your group, there will be no need to re-issue a voucher. If you have misspelled a name, please contact our Customer Service team via email at info@triptopuntacana.com and we will make a note in the booking information of the change. Vouchers need not be re-issued for these changes. If any changes affect the price of the tour (for example, a change in the age of one of the members of your party) your order will need to be re-calculated. Please contact our Customer Service team for more information.