info@triptopuntacana.com | +1 (829) 337-7598      

About Tour Booking Service

  • Can I book over the phone?

    We are a full-service online booking company. We offer customer service by email all year round, 7 days a week, and we strive to respond to each booking question or other inquiry within 12 to 24 hours, although occasionally it may take up to 36 hours for certain responses. We do not currently offer bookings via telephone, but you may contact our customer service support over the phone from 9am to 5pm from Monday to Friday.
  • When will I receive a confirmation of booking my tour?

    After you have placed your order, you will receive your travel voucher directly from the tour service provider within 48 hours. If you do not receive your confirmation within that time, please contact our Customer Service Team via email at info@triptopuntacana.com or call one of the telephone numbers provided on the website for assistance.
  • Why have I not received a reply to my emails?

    Some email providers mark general booking emails, such as those sent by Quisqueya Adventure B&D or our tour service providers, as “spam” and deliver them to your spam folder. Please check there for any replies. If you have your spam filter set on certain privacy settings, only emails from addresses that you have in your address list will go into your inbox. Any other emails – including replies from websites you have used for bookings – will go into your spam folder. Some email service providers automatically delete emails in your spam folder after a short time.
  • Could I book a customized tour for myself and/or my group?

    While Quisqueya Adventure B&D offers a wide range of attractive individual tours, we cannot arrange a private customized tour. If you or your group need something a bit different from what we have available online on our website, please contact a licensed local travel agent, or contact the Dominican Republic’s Ministry of Tourism for additional information.
  • Can I get a discount for booking multiple tours?

    Quisqueya Adventure B&D uses the services of many different tour providers throughout the Dominican Republic, and each one is independently owned and operated. We book separately with each individual tour provider. We cannot, therefore, offer discounts for multiple tour bookings.
  • If I’m not sure what dates I’ll be traveling, can I book a tour and leave the date open?

    All the tours booked through Quisqueya Adventure B&D require a specific booking date so that the tour operator can make plans for catering to the travelers on that tour. You can always change the date you selected at the time of booking so long as you make the change at least 48 hours before the scheduled tour departure time. We will try to accommodate your new date request but cannot guarantee availability, especially when close to the desired new departure date.
  • Is there any limit on how far in advance I can book a tour?

    All of the tours offered on Quisqueya Adventure B&D have pop-up calendars on their respective tour information pages. These calendars indicate how far in advance you can book a particular tour, usually six months. If the date you’d like to book the tour is outside of the applicable time range, please bookmark that tour information page and come back at a later date. If you are having trouble finding the necessary information for a particular tour, please our Customer Service Team via email at info@triptopuntacana.com for assistance.
  • What languages are spoken on my tour?

    Most of the tours on Quisqueya Adventure B&D are offered in both English and Spanish. Since the Dominican Republic is an international tourist destination, some tour guides may speak other languages as well. All tour guides are experienced in dealing with people from a wide range of countries and areas, so they will know how to make you comfortable and keep you informed throughout your tour.
  • I’m traveling with a group, and I need to know if you cater to groups. Do you have a group discount program?

    The travel services we offer through Quisqueya Adventure B&D are especially intended for individual travelers and small groups. We cannot guarantee that all travelers in a large group will be seated in the same area. You may contact us for further information on this topic.
  • What if I’m not staying in a hotel? Do you pick up at private residences? If not, where should I go?

    Most of the tour operators we book with do not pick up from private residences. You should provide the name of the nearest major hotel to where you are staying, and enter the information for that hotel as the pick-up location in your booking request.
  • Do tours have different times of departure?

    Most of the tours depart twice a day (morning and afternoon). The departure times are found on the tour’s information page. Your exact departure time will be confirmed after booking and will appear on your travel voucher for the tour. PLEASE NOTE: Departure times are subject to change by the actual tour operator, however, this is rare. If Quisqueya Adventure B&D becomes aware of a change in departure time, we will notify you.
  • What hotels does this tour pick up from?

    The list of available hotels for pick up varies depending on the tour and can be found once you click on the “Book Now” button on the tour information page. If you can’t find your hotel listed on the drop down menu this unfortunately means that pick up is not available from that hotel for that specific tour.

About Booking Online

  • Can I book more than one tour through Quisqueya Adventures?

    You may book any number of tours you like, but please be aware of your own limitations and allow yourself plenty of time to get from one activity to the next, traveling between drop-off locations and the next pick-up spot. And remember, not all tours are operated by the same provider, so you will need a voucher for each activity.
  • Is it safe to use my credit card to book a tour?

    Quisqueya Adventure B&D uses the secured sockets layer (“SSL”) system via PayPal, which is supported by all popular browsers including Microsoft Internet Explorer. The SSL system encrypts personal information such as your address, telephone number and password or PIN number. Your credit or debit card information is available only to you and the credit card companies. Our system makes transactions over the Internet as secure as making purchases by telephone or facsimile machine.
  • I keep getting a credit card error message when I try to book a tour. What should I do?

    Our booking process is totally automated and all transactions are 100% secure. If you receive an error message when trying to book, please verify that your credit card has not expired. You should also contact the issuer of the card to make sure that no applicable spending limit has been reached or that no other problem exists with the card itself. Or, of course, you could always try another card.
  • What if I don’t have a credit card?

    We are a full-service online booking company and we use a secure automated booking system, we can only accept bookings done online using a valid, authorized credit or debit card. We cannot process any other booking method.
  • Can you help me with travel insurance?

    Quisqueya Adventure B&D does not offer travel insurance or related products or services, but we strongly recommend that you purchase travel insurance. We recommend that you contact a licensed local travel agent or insurance company for information on such insurance.

About Your Existing Booking

  • Do I need to print my voucher?

    You must print your voucher and present it to the tour operator at the beginning of your activity.
  • It has been more than 48 hours since I booked and I have not received my voucher

    Voucher confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. Quisqueya Adventure B&D will do everything possible to secure a confirmation. Please contact us via email at info@triptopuntacana.com info if it has been well over 48 hours and you still haven’t received your voucher or any other communication from Quisqueya Adventure B&D.
  • Will there be a contact number for me to call about the tour?

    Yes. Once we have confirmed your booking, the voucher you receive will contain a local telephone number for the tour provider in case you need to talk to a live person.
  • Do I need to have a photo ID?

    Not all members of your party will need to have photo ID to show before departure. As a precaution, the lead traveler for the booking will need to show a passport or other valid photo ID to redeem the tour voucher.

About Change, Amend or Cancel Your Booking?

  • What is the cancellation policy?

    • If there is inclement weather where the excursion cannot take place, the tour will be rescheduled. If the rescheduling cannot be done, your money will be refunded.
    • Receive a full refund if your plans change for any reason up to 48 hours prior to the departure of your tour. Cancellations must be made 48 hours in advance of the scheduled pick up time or there will be no refund. Tours are non-refundable for no show.
    • Excursions can be rescheduled by contacting us with your date-change request and we’ll look after you at no extra cost (subject to availability!).
    • For groups, the 20% down payment required to book services is refundable up to 30 days before the service takes place.
  • Will I be able to change or amend my booking?

    Changes to the booking will be made at the discretion of the tour operator and will depend on the nature of the requested changes. To request a change, please contact our Customer Service team via email at info@triptopuntacana.com with your current Quisqueya Adventure B&D order number and the specifics of your requested changes, and we will let you know if the changes are possible. Please use care when selecting and ordering your tour, as not all tour operators will accept changes once the activity is booked. Our Terms and Conditions contain change/amendment and cancellation penalties for changes or cancellations made within 72 hours of your scheduled tour departure time.
  • What if I am delayed for my tour?

    Please refer to the contract terms on your tour voucher and contact the tour provider directly for instructions. If you cannot contact the tour provider during business hours, please contact our Customer Care. We cannot guarantee that you can re-schedule your tour, as the tour may be fully booked. If you book more than one tour for the same day, please make sure you allow sufficient time between tours. Our Terms and Conditions contain cancellation penalties for changes made within 48 hours of your scheduled departure time.
  • What happens if it rains?

    Unless the weather directly affects the tour you have booked, all tours will operate as scheduled. If the tour is cancelled for bad weather or any other reason we will contact you to try to reschedule at your earliest convenience, if a later date for you to go on the tour cannot be arranged we will refund 100% of your money.
  • How do I make a correction to the name or other details contained in my voucher?

    Unless you need to change the name or other important information of the lead traveler in your group, there will be no need to re-issue a voucher. If you have misspelled a name, please contact our Customer Service team via email at info@triptopuntacana.com and we will make a note in the booking information of the change. Vouchers need not be re-issued for these changes. If any changes affect the price of the tour (for example, a change in the age of one of the members of your party) your order will need to be re-calculated. Please contact our Customer Service team for more information.

How to Book Multiple Items